DUBLIN, April 23 (Xinhua) -- Passengers can seek refund from airlines if their flight is cancelled, said a statement issued by the Irish Commission for Aviation Regulation (CAR) on Thursday.
CAR is a national enforcement body in Ireland, which is tasked with the monitoring and regulation of the European Union (EU) legislation covering Air Passenger Rights.
The statement of CAR came at a time when many local passengers are facing the refund issues after their flights have been cancelled due to the impact of the COVID-19 pandemic.
Though airlines are entitled to offer vouchers to passengers after the cancellation of their flights, passengers can choose to accept or refuse them, said CAR.
If passengers refuse to accept vouchers, airlines must refund them within seven days, it said.
Passengers who seek refund from the airline can report their matter to CAR on its website if they can not solve the issue with the airline within six weeks after they have lodged their complaint to the airline, said CAR, adding that it will only handle the refund issues with cancelled flights that were meant to depart out of Ireland.
If the cancelled flight started in another EU country, passengers need to contact the enforcement body for that country, it said. Enditem
